Refund Policy

30-Day Return Window

You have 30 days from delivery to return any item in its original condition and packaging. No restocking fees, no return-merchandise gymnastics - email us, we send a label, done.

How to Start a Return

• Email support@bazofino.store with your order number and the word "return" in the subject.
• We reply within one business day with a prepaid label (free returns on defective or incorrectly shipped items; return shipping may be deducted on preference-based returns).
• Ship it back, and once it arrives your refund processes within 5-10 business days to your original payment method.

Exclusions

For hygiene reasons, opened personal-care pad sets and used skincare tools cannot be returned unless defective. Sale items follow the same 30-day window as everything else.

Damaged on Arrival

Damage is not a return - it is a replacement. Contact us within 48 hours with photos and we ship a new item immediately. Keep the damaged piece and packaging until the claim closes; we will advise if return disposal is needed.

Order Changes and Cancellations

Orders can be changed or canceled before they ship - usually a 24-hour window. Contact us as early as possible and we will catch it.

Refund Questions

Refund status questions go to support@bazofino.store or +1 (586) 563-0346. Include your order number and we will trace it the same day.